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  PERSONALITY DEVELOPMENT  
Personality Development

ETIQUETTES, MANNERS AND SOCIAL NICETIES

Good Manners are made up of petty sacrifices. - Emerson Ralph.

Etiquette, Manners and Social Niceties are like the zero in arithmetic; they may not be much in themselves, but they are capable of adding a great deal to the value of everything else.
-F. Stark, The Journey’s Echo.

The practice of etiquette and manners can be traced to 17th Century in France in the Court of Louis XIV, where courtesies were given the name “ETIQUETTE”. Etiquette is norms and rules of behavior to be observed, while at home OR at office OR at social gathering OR at any other appropriate place.

Etiquettes and Manners help to build up good relations by respecting each other. It adds value to your personality, place/office.

A person who has good Manners and proper Etiquette is always will spoken of in the company he/she is with. It is the primary responsibility of parents to teach good manners to their children so that when they grow-up, they become well behaved and well mannered adults equipped with social niceties.

There are three basic key words to Good Manners & Etiquettes:

1. PLEASE,

2. THANK YOU and

3. I AM SORRY!

And six most important words and the last least important word:

“I ADMIT I MADE A MISTAKE”
“WHAT IS YOUR OPINION”
“YOU DID A GOOD JOB”
“IF YOU PLEASE”
“THANK YOU”
“WE”
“I”

Whenever you seek any help, favor etc. from someone, you should always say, “PLEASE”. This word “PLEASE” is very pleasing to the person it is said to and it shows gratitude e.g. If you want a glass of water to be brought to you, you should say, “MAY I PLEASE HAVE A GLASS OF WATER (TO DRINK)/MAY I HAVE A GLASS OF WATER (TO DRINK), PLEASE?” OR “I WOULD LIKE TO HAVE/DRINK A GLASS OF WATER”.

Thanking a person for a favor, work, help etc. is a basic courtesy. You do not spend any money in thanking someone for the above actions; at least you earn their goodwill by doing so.

Similarly, if there has been some error/mistake on your part OR you have not been able to do a certain work, you should always express your regret by saying, “I AM SORRY, I WAS UNABLE TO DO…ETC.”

Never sit in your seniors’ chair, it is a kind of respect to the chair/authority.

WHILE SOMEONE ENTERS YOUR PLACE

When anyone enters your place to meet you/speak to you, please welcome them and offer them a seat even if the person is junior OR of a lower level/status. If the person is senior, please stand up, and do not sit before the person sits. In case the person do not wish to sit and is speaking to you, please do not sit while the person is speaking OR vice versa.

While in office, never discuss – 1) Politics, 2) Women and 3) Religion. These subjects are subjective and lead to arguments/disagreements and even quarrel/fights. Totally avoid these subjects.

WHILE ENTERING SOMONES PLACE

It is good manners to knock on the door before opening it to enter/entering someone’s place, and ask for permission to enter saying, “May I come in (Sir/Madam etc.)?”. On being asked to do so then only enter the place. One should not sit unless and until the person is asked to (One should not sit till the host sits unless he/she is busy with some other work). While sitting – sit erect, don’t cross your legs/hands OR keep your hands on the table. You can keep them in your lap.

If it is someone’s place (residence/office), please do not touch anything, provided you take permission to do so. Avoid using telephone/expensive gadgets.

WHILE TALKING TO SOMEONE

While taking to someone (especially elders) do not chew PAAN, CHEWING GUM etc., do not put your hands in the pocket, do not keep them on the waist and do not lean on one leg/wall etc. The body posture should be in an erect position – attention. Your hands should be at your back or on sides.

WHILE INTRODUCING A PERSON

Remember:
1. A junior is introduced to a senior
2. A man to a woman, (Woman takes precedence over men in a large mixed number)
3. A colleague to a client

In business hierarchy, the client is a king; therefore, even if you are a boss, you are introduced to a client.

While addressing seniors, you should always start out by calling them Mr., Mrs., Ms. It is up to them to tell you when you should call them by their first name.

TIME WISH – GREETINGS
You wish a person as per the time of the day, as follows:
  Before 12 Noon - Good Morning
  At 12 Noon - Good Noon
  Between 12 Noon and 4 PM - Good afternoon
  Between 4 PM and 10 PM - Good evening
  Between 10 PM and 12 Midnight - Good evening
TELEPHONE MANNERS/ETIQUETTES

In today’s fast growing world, communication plays a vital role whether it is passing on a message/information OR receiving it. Therefore, it is imperative that we take messages correctly, act quickly and/or pass them on correctly and quickly because time is money.

To make Telephonic Conversation effective one must follow/abide by the following golden rules:

  While speaking, be:
    A. Polite,
    B. Clear (Clarity),
    C. Short (Brevity),
    D. Simple (Simplicity) and
    E. Speedy.
  Whenever you are speaking, please keep a pad/paper and pen/pencil handy, incase you need to take down the information.
  If you have a message to pass, write it down on a piece of paper and keep it ready before you call the party OR pick up the receiver (if the party is on the line)
  Similarly, if you are obtaining information, list down the points on which you need the information.
  While conversing show interest in the person.
  Whenever you take messages for others, make sure that the messages are conveyed immediately in the following format:
    A. Full name of the caller,
    B. the name of the organization,
    C. time of the call,
    D. reason/purpose of the call,
    E. message given by the caller – to call back OR then caller will call back,
    G. other relevant information you feel is important to know - please ask politely.
  Do not end conversation abruptly.
  Please do not slam down the receiver but close your conversation saying politely, Thank you, Thank you for calling OR in any other appropriate manner.